To better serve our customers we have made available a few forms in regards to orders related to our products.

- Credit Card Authorization Form
- Cross Ship Guarantee Form
- Reseller Form
- Return Merchandise(RMA) Form

Policies
These terms are subject to change without notice.

Shipping Methods
Items purchased will be shipped by UPS Ground within the continental United States, unless otherwise requested by buyer. Items will ship, typically, within 2 to 3 business days for all “in stock” items. Systems and kits will typically ship within 5 to 7 Business days for all “in-stock” items. Delivery time for products built to buyer’s specifications will be quoted either in the item’s description, or by e-mail at the time of purchase. We pride ourselves on our speedy handling of orders, and customers are often surprised at how quickly they received their products. If there is going to be a delay shipping your order (such as being out of stock or for any other reason), we will contact you with the expected ship date. We insure all of our customers' packages. We also offer expedited 2nd Day Air, Next-Day Air, and skidshipping for larger orders (contact your sales associate for details). Shipping deliveries are based on business days and UPS operating schedules. We are happy to accommodate any special shipping needs. If you have any questions about how best to ship a product, feel free to contact us and we'll be glad to help. Buyer is responsible for all shipping costs up front. We provide a convenient “Shipping Calculator” with most products so you know up front your cost to ship. Multiple items purchased will be combined, where possible, to save on shipping.

Payment Methods Accepted
We accept VISA, MASTER CARD, DISCOVER AMERICAN EXPRESS, and PayPal. You can also pay for your purchases by Cashiers Check, Money Order, Bank Transfer, etc. We accept Personal Checks, however, checks must clear before product will ship. Your credit card will not be charged until product availability is confirmed, and your order is ready to ship. We guarantee that your transaction online will be 100% safe and secure.

Return Policy
DEFECTIVE PRODUCT RETURNS
On rare occasions customers may receive a product that fails “out of the box.” Defective products must be reported within 10 business days of receipt. Many times, these problems are related to configuration or other technical issues. We offer free technical support to solve these issues. Item(s) not being compatible are not considered defective/DOA. In the event that tech support determines the product is defective, we will require a cross shipment guarantee to be completed and faxed back to us. We will then ship a replacement product with either a return label or we will send UPS to pick the item up. Please pack the item in the same way as you received it, with all required components, manuals, etc. The product will be tested and inspected upon return. If the item is not defective, a diagnosis charge and return fee of up to 10% of the purchase price may apply. Beyond the allowed DOA period, the manufacturer's warranty takes effect. All warranties are carried out directly through the manufacturer of the product. Feel free to contact us for manufacturer contact information if needed. If you have any problems getting warranty assistance from the manufacturer, please let us know. We'll do all we can to help. CheckUsFirst Marketing will handle manufacture Warranty on all Point of Sale Touch Screens, CPU’s, POS Kits, and Servers. (Click here for FAX BACK RMA Form)

NON-DEFECTIVE PRODUCT RETURNS
We strive to make your purchase quick, accurate, and easy. It is important to verify an item is compatible with your software or operation prior to ordering it. We will not accept return of products after 20 days. Returns are costly for us to handle, and often returned items cannot be resold as new. We only hope to offset this expense on a per case basis, versus increasing prices substantially for everyone. ALL returns require a return authorization number (RMA#) from customer service. To insure the quality of product customers receive, CheckUsFirst Marketing will only accept returns that are 100% complete and in NEW, UNUSED condition.

Factory sealed returns are subject to a 10% re-stock fee or $10 per item, whichever is greater.

Open box returns are subject to a 15% fee or $25 per item, whichever is greater. The item(s) must still be in COMPLETE, NEW and UNUSED condition.

OTN (Other Than New), Refurbished, & Used returns are subject 15% re-stock fee or $25 per item whichever is greater. Items must be in the same condition as when shipped.

No shipping charges will be reimbursed. Customer will pay for return shipping charges.

Failure to return the item(s) in the COMPLETE original packaging will result in refusal. This includes any external boxes used, manuals, disks, accessories, packing materials, and said packaging is not damaged, marked or otherwise not acceptable for resale.

All returns are inspected upon return. This process can take a couple of weeks. Please allow 2—4 weeks from the return date for credit to be issued.

Software, consumable supplies (paper, ribbons, ink cartridges, etc.), special order items and parts are non-returnable/non-refundable. Special order items are any items not available at our online store. Please make your selections for these items carefully. Most software has a demo version available, which we recommend you review prior to purchasing the software.

Low Price Guarantee
Our “Low Price Guarantee” refers only to items sold as “New” and does not apply to item sold as “OTN” (Other Than New), “Refurbished”, or “Used.” All items that do not carry a “New” designation will have their condition and warranty, if any, clearly stated in the item’s description. All items sold as “New” carry a full manufacturer's warranty! Most of the items warranties are at least one year from the date of purchase. All items sold as “New” from this site are 100% factory new, in the original packaging with all manuals and included accessories (if any). We guarantee the lowest overall cost over our competitors published delivered cost. Our pricing is up front and honest. In the event you find a better price, carefully note the EXACT Web address. You will have to present this to us. CheckUsFirst Marketing offers you a great value in offering a full-time staff to provide the best service and technical support. If you feel someone is a real competitor, in terms of service, support and overall value, we'll happily match their price. To dispute our price, simply place your order. Note in the comments section while checking out the exact site address (link to the page) and price. If they do not CLEARLY OFFER FREE TECHNICAL SUPPORT, and the same CABLES and ACCESSORIES, we will not honor the request. Otherwise, we will issue a credit for the difference and notify you of our findings. The site must be 100% publicly accessible. Membership only sites do not apply.

Quantity buyers request to be a Reseller
Bulk pricing is available on some items. You can call us M—F 9a.m.—7p.m. EST at 989-821-9740. You can also use the contact form to submit a request to our sales department. Include the manufacturer, model, color, interface, etc. and contact information. We'll do our best to find it for you!

To request to be a Reseller
To request to become a reseller of our products, you must fill out the Reseller information sheet and submit to CheckUsFirst Marketing Administration for approval. Reseller’s are required to purchase at least $5,000.00 in product a month, or aresubject to reevaluation. Upon acceptance of reseller status, you will be issued a user name and password to get you into the special pricing information (not otherwise offered to non-resellers), technical support, and special hours of operation for resellers portions of our web site.

Holiday Season Shipping:
As you know, the holidays can overwhelm the major shipping companies. Our carriers (UPS and FedEx) do not guarantee any ground shipments to arrive on schedule. This means our standard 3—7 day free shipping may arrive a couple of days late. We will do all we can on our end to get shipments processed quickly to help offset this as much as possible. However, we can only do so much during the holidays. For urgent shipments, we recommend overnight or 2nd day air service.

Shipping Outside The United States
For shipping outside the United States we ship UPS WorldShip with the packages insured. For shipments to these locations, please allow a processing time of 5 to 7 business days.

Price / Website Accuracy
We make a best effort to keep the information on our site accurate. Prices are subject to change without notice. In the event that a price is found to be incorrect or a product is not accurately depicted (features, etc.), we will contact the customer to inform them of this. All information is believed to be accurate, but is not guaranteed.

Trademarks
CheckUsFirst Marketing offers products from numerous companies. We are an independent reseller of these products, working with their distribution channels to offer these products. All trademarks belong to their respective holders. The absence of a product or service name or logo belonging to respective companies anywhere in the text of this Site does not constitute a waiver of their trademark or other intellectual property rights concerning that name or logo. All other products, logos, and brand names are trademarks and/or registered trademarks of their respective companies. CheckUsFirst Marketing disclaims any and all rights in these marks. CheckUsFirst Marketing makes a best effort to represent the products offered on this site with accuracy and clarity as to the manufacturer of the product, logos, and information pertaining to the products. CheckUsFirst Marketing will gladly honor reasonable requests by these companies to depict information differently, or update information in connection with their company. This includes, but is not limited to, updating logos, slogans, descriptions, etc. of the products and information contained on this site. The use of a logo, company name, trademark, description, or any other reference to products listed on our site does not indicate affiliation with, endorsement by, or representation by, respective companies on our site.